Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Our Commitment to Your Privacy
Your Privacy Matters
At PitchNest, we believe your personal information should remain personal. This Privacy Policy explains what information we collect, why we collect it, and how we use it to provide you with the best possible experience on our platform.
We want to be crystal clear: we do not sell, rent, or share your personal data with third parties for their marketing purposes. Your information is used solely to operate and improve our service.
Information We Collect
Information You Provide to Us:
- Account Information: Name, email address, profile picture when you create an account
- Product Information: Details about products you submit, including descriptions, images, and links
- Payment Information: Billing details processed securely through Paddle (we never store your payment details)
- Communication Data: Messages you send us through support channels or contact forms
- Review Video Content: Information shared during review video calls for content creation
Information We Collect Automatically:
- Usage Data: How you interact with our platform, pages visited, time spent
- Technical Information: IP address, browser type, device information, operating system
- Cookies: Small files that help us remember your preferences and improve your experience
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To operate PitchNest, manage your account, and provide our core services
- Product Promotion: To display your products on our platform and marketplace
- Communication: To send you important updates, respond to your inquiries, and provide customer support
- Payment Processing: To handle payments securely through our payment processor
- Review Video Creation: To create review videos and content featuring your products
- Platform Improvement: To analyze usage patterns and improve our services
- Security: To protect against fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing - Our Promise
We Do NOT Share Your Personal Data
Here's what we DON'T do:
- ❌ Sell your personal information to third parties
- ❌ Rent or lease your data to marketers
- ❌ Share your personal details with advertisers
- ❌ Provide your information to data brokers
Limited exceptions when we may share information:
- Service Providers: Trusted partners who help us operate PitchNest (hosting, payment processing, email delivery)
- Legal Requirements: If required by law, court order, or government request
- Safety & Security: To protect the rights, property, or safety of PitchNest, our users, or the public
- Business Transfer: In the unlikely event of a merger or acquisition, user information may transfer to the new entity
- Public Information: Product information you choose to make public on our platform
Data Security & Protection
We take the security of your personal information seriously and implement multiple layers of protection:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Secure Infrastructure: Our platform is hosted on secure, enterprise-grade servers
- Access Controls: Strict access controls ensure only authorized personnel can access user data
- Regular Security Audits: We conduct regular security assessments and updates
- Payment Security: All payment processing is handled by PCI-compliant third parties
- Data Minimization: We only collect and retain data that's necessary for our services
Data Retention
- Account Data: Retained while your account is active and for a reasonable period after closure
- Product Information: Kept as long as products are published on our platform
- Review Video Content: Videos and review materials are retained indefinitely as per our content ownership
- Support Communications: Kept for up to 2 years for quality assurance and legal purposes
- Analytics Data: Anonymized usage data may be retained for business analysis
- Legal Compliance: Some data may be retained longer if required by law
Your Privacy Rights
You have several rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request your data in a portable format
- Objection: Object to certain types of processing
- Restriction: Request we limit how we use your information
- Withdrawal: Withdraw consent for certain data processing activities
To exercise these rights, please contact us at privacy@pitch-nest.com
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use:
- Essential Cookies: Necessary for the platform to function properly
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our platform
- Security Cookies: Protect against fraud and security threats
You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.
International Data Transfers
PitchNest operates globally, and your information may be processed in countries other than where you reside. We ensure appropriate safeguards are in place for international data transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Other legally recognized transfer mechanisms
Children's Privacy
PitchNest is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if you have an account with us
- Post a notice on our platform highlighting the changes
Your continued use of PitchNest after changes take effect constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, we're here to help:
Privacy Inquiries:
privacy@pitch-nest.com
General Support:
support@pitch-nest.com
Response Time: We aim to respond within 5 business days. This Privacy Policy is effective as of January 2025 and applies to all information collected by PitchNest.