Understanding our refund policies for different service types on PitchNest.
Refund Policy Overview
Service-Based Refund Policy
At PitchNest, we offer different service types with specific refund policies based on the nature of service delivery. This policy outlines the refund terms for each service type to ensure transparency and fair treatment for all users.
Our Service Types:
- Get Featured: Instant digital service with immediate delivery
- Review Video Kit: Scheduled service with production timeline and deliverables
Get Featured Service
Full Refund Available
Service Description:
- Instant approval and featured placement for 15 days
- Immediate activation upon payment confirmation
- Featured position in product listings
- Enhanced visibility and priority placement
Refund Terms:
- Full refund available: Since this is an instant digital service that starts immediately, we understand circumstances may change
- Refund timeline: Refunds can be requested at any time during the 15-day featured period
- Refund process: Contact our support team with your transaction ID
- Processing time: Refunds are processed within 3-5 business days
- Refund method: Refunds will be issued to the original payment method
How to Request a Refund:
- Email us at support@pitch-nest.com with "Get Featured Refund" in the subject line
- Include your transaction ID and reason for refund request
- We'll process your request within 24 hours
Review Video Kit Service
Time-Sensitive Refund Policy
Service Description:
- Review Video Kit with professional team production
- Professional recording and editing (typical delivery: 7-14 business days total)
- Publishing on PitchNest's official YouTube channel
- Delivered review video without watermark for your use
- Shareable content for marketing and promotion
Full Refund Available
Before Production Starts:
- Until 24 hours before review video production begins
- 100% refund available
- No questions asked
- Processing time: 3-5 business days
No Refund Available
After Production Begins:
- Once review video production is completed
- Editor has already started work
- Production resources allocated
- No refund possible at this stage
Review Video Kit Delivery Timeline:
- Automated Questionnaire: Instant delivery
- Initial Team Research: 1-2 business days
- Review Video Production: 30-45 minute recorded session depending on the plan
- Professional Editing + Answers Included: 3-5 business days after production
- Final Delivery: 4-9 business days total (depends on the plan)
- YouTube Publication: Within 2 business days of final delivery
How to Request a Refund:
- Email us at support@pitch-nest.com with "Review Video Kit Refund" in the subject line
- Include your transaction ID
- Ensure your request is submitted more than 24 hours before review video production begins
- We'll confirm your cancellation and process the refund within 24 hours
General Refund Terms
- Payment Method: Refunds are issued to the original payment method used for the transaction
- Processing Time: Standard refund processing takes 3-5 business days after approval
- Currency: Refunds are issued in the same currency as the original transaction
- Transaction Fees: Payment processor fees are non-refundable as per industry standards
- Partial Refunds: Not applicable - our services are either fully refundable or non-refundable based on delivery status
- Bank Processing: Your bank may take additional 1-3 business days to reflect the refund in your account
Exceptional Circumstances
We may consider refunds outside of our standard policy in the following situations:
- Technical Issues: If our platform experiences technical problems that prevent service delivery
- Service Quality: If delivered service significantly deviates from promised quality standards
- Emergency Situations: Documented medical or family emergencies that prevent participation
- Platform Errors: Errors on our end that result in incorrect service delivery
Review Process:
- Each exceptional circumstance request is reviewed individually
- Documentation may be required to support your request
- Decisions are made within 3-5 business days
- Final decisions rest with PitchNest management
Contact Support for Refunds
For all refund requests and questions about our refund policy, please contact our support team:
Get Featured Refunds:
Email: support@pitch-nest.com
Subject: "Get Featured Refund"
Response Time: Within 24 hours
Review Video Kit Refunds:
Email: support@pitch-nest.com
Subject: "Review Video Kit Refund"
Response Time: Within 24 hours
Required Information for Refund Requests:
- Transaction ID or receipt number
- Email address associated with your account
- Service type (Get Featured or Review Video Kit)
- Reason for refund request
- For review video kits: production timeline and requirements
Policy Updates
We reserve the right to update this refund policy at any time. Material changes will be communicated via email to registered users and posted on our website with an updated "Last updated" date.
Changes to the refund policy will not affect refund requests for services purchased before the policy update.